Set Up Outlook Mobile — iPhone & iPad¶

The Outlook mobile app gives you access to your Questcom email, calendar, and contacts from your iPhone or iPad. This guide covers installation and account setup.

What you need¶

• An iPhone or iPad
• Access to the App Store
• Your company email (your.name@questcominc.com) and password
• Microsoft Authenticator already set up on your device

Part 1 — Install the app¶

1. Open the App Store on your device.
2. Tap the Search tab at the bottom.
3. Search for Microsoft Outlook.
4. Tap the result published by Microsoft Corporation.
5. Tap Get, then authenticate with Face ID, Touch ID, or your Apple ID password.
6. Wait for the app to install, then tap Open.

Part 2 — Add your account¶

1. On the welcome screen, tap Add Account.

   Already have a personal account?

   If Outlook opens to an existing inbox, tap the profile icon in the top-left corner, then tap Add Account.

2. Enter your.name@questcominc.com and tap Add Account.

3. You will be redirected to the Microsoft sign-in page — your email address should already be filled in.
4. Enter your password and tap Sign in.
5. Check your device for a notification from Microsoft Authenticator and tap Approve.

Part 3 — Finish setup¶

1. Outlook may ask if you want to add another account — tap Skip unless you need to.
2. If prompted to allow notifications, tap Allow.
3. Outlook will begin syncing your mailbox. The first sync may take a few minutes depending on mailbox size.

What syncs to the app¶

Recommended settings¶

Enable notifications¶

1. Tap the profile icon in the top-left corner.
2. Tap the Settings (gear) icon.
3. Tap your questcominc.com account.
4. Tap Notifications and ensure they are turned on.

Set Focused Inbox¶

Focused Inbox separates important emails from newsletters and bulk mail.

1. Tap the profile icon in the top-left corner.
2. Tap the Settings (gear) icon.
3. Tap Focused Inbox and toggle it on.

iPad: use Split View¶

On iPad, Outlook supports Split View so you can read email alongside another app.

1. Open Outlook in full screen.
2. Swipe up from the bottom to reveal the Dock.
3. Drag a second app from the Dock to the left or right edge of the screen.